Terms & Conditions

1. Introduction

Welcome to Bloomve.com (“Bloomve”, “Platform”, “we”, “us” or “our”), an independent multi-vendor online marketplace operated by Nrootz.

By accessing or using Bloomve.com, you agree to these Terms & Conditions, our Privacy Policy, Refund & Return Policy and other applicable marketplace policies.

2. Our Role as a Marketplace

Bloomve provides an online platform connecting customers with independent third-party vendors.

Unless expressly identified as the seller of a specific product, Bloomve does not manufacture, own, purchase, stock, warehouse, package or dispatch products listed on the Platform.

Independent vendors are responsible for sourcing, selling and fulfilling their products.

Bloomve may facilitate product listings, customer orders, payments, communications, complaints and refunds as part of its marketplace services.

The purchase of a vendor’s product creates a sale relationship between the customer and the identified seller.

Bloomve remains responsible for obligations directly imposed on it by applicable law.

3. Independent Vendors

Each vendor operates as an independent seller and is responsible for:

• The authenticity, safety, quality and legality of its products.
• Accurate product information, pricing and specifications.
• Required licences, certifications and regulatory approvals.
• Product ownership and lawful sourcing.
• Inventory, packaging, shipping and delivery.
• Applicable warranties, returns, replacements and refunds.
• Product-related customer complaints and statutory remedies.
• Applicable taxation, invoicing and legal compliance. Vendors must sign Bloomve’s Seller Agreement before selling through the Platform.

4. Product Listings and Information

Product descriptions, images, ingredients, materials, specifications and certifications are supplied or authorised by the relevant seller.

Vendors must ensure that product information is accurate, complete and not misleading.

Bloomve may review, reject, edit for presentation, suspend or remove listings to enforce Platform policies or comply with applicable laws.

Listing approval does not constitute independent product testing, certification or a guarantee by Bloomve.

Seller identity, product origin, pricing, applicable returns and other legally required information will be displayed at appropriate stages before purchase.

5. Brand Independence

Bloomve is not affiliated with, sponsored by or officially endorsed by third-party manufacturers or brands merely because their products are displayed on the Platform.

All third-party trademarks, logos and brand names remain the property of their respective owners.

Vendors must have lawful authority to use the product images, descriptions, trademarks and other intellectual property they submit.

Bloomve may remove listings involving credible intellectual property infringements.

6. Environmental and Sustainability Claims

Vendors are responsible for supporting claims such as organic, biodegradable, compostable, recyclable, plastic-free, sustainable and eco-friendly.

These claims must be accurate, verifiable and consistent with applicable environmental and consumer protection laws.

Bloomve may request supporting documents and remove unsupported claims.

A product’s appearance in an eco-conscious category does not amount to independent environmental certification by Bloomve.

Bloomve is responsible for any separate environmental commitments or advertising claims it makes in its own name.

7. Customer Accounts

Customers must provide accurate registration, contact and delivery information.

Customers are responsible for protecting their account credentials and notifying Bloomve of suspected unauthorised access.

Fraudulent transactions, impersonation, unlawful activity and misuse of the Platform are prohibited.

Bloomve may restrict accounts where reasonably necessary for security, legal compliance or enforcement of these Terms.

8. Orders and Payments

Orders placed through Bloomve are transmitted to the relevant vendors for fulfilment.

Order acceptance is subject to the disclosed ordering process, payment confirmation and product availability.

Prices will be displayed in Indian Rupees unless otherwise stated. Applicable taxes, delivery charges and other mandatory charges will be disclosed before payment.

Payments may be processed through authorised third-party payment providers.

Bloomve may facilitate payment collection and seller settlements under its payment arrangements and applicable law.

If an order cannot be fulfilled, the customer will be informed and the applicable cancellation or refund process will be followed.

9. Delivery and Shipping

Independent vendors are responsible for packing and dispatching their products unless an alternative arrangement is expressly disclosed.

Delivery charges, estimated timelines and shipping conditions will be communicated before purchase.

Vendors must provide accurate tracking information where tracking is available and cooperate in resolving failed or delayed deliveries.

Bloomve may assist in coordinating customer enquiries but does not independently guarantee a vendor’s dispatch or delivery performance unless expressly stated.

Legal remedies for non-delivery or delayed delivery remain unaffected.

10. Returns, Refunds and Cancellations

Returns, refunds, exchanges and cancellations are governed by Bloomve’s Refund, Return & Cancellation Policy.

Vendors are primarily responsible for remedies relating to their products and fulfilment failures.

Bloomve may coordinate requests, facilitate payment reversals and enforce applicable marketplace requirements.

Nothing in this section excludes legally required refunds or Bloomve’s own statutory obligations.

11. Product Warranties and Liability

Product warranties, where applicable, are provided by the relevant seller or manufacturer.

The seller is responsible, to the extent provided by law, for defects, unsafe products, incorrect product claims, inadequate warnings and other product-related obligations.

Bloomve does not provide an independent manufacturer warranty or certify the quality of third-party products merely by displaying them.

Bloomve is responsible for its own acts, omissions and obligations imposed by applicable law.

No provision of these Terms excludes liability that cannot legally be excluded or restricts consumer rights under Indian law.

12. Prohibited Products

Vendors must comply with Bloomve’s Prohibited & Restricted Products Policy.

Bloomve may reject or suspend products involving unlawful goods, counterfeit products, missing regulatory approvals, misleading claims, safety risks or violations of applicable Indian or Kerala regulations.

Approval of a vendor does not guarantee approval of every product submitted by that vendor.

13. Reviews and Product Rankings

Customers must submit genuine reviews and must not impersonate others or post fraudulent feedback.

Bloomve may moderate unlawful, abusive or demonstrably fraudulent reviews.

Where product rankings or recommendations are displayed, Bloomve will provide applicable information about their main ranking factors. Sponsored product placements, where offered, will be identified as advertising or sponsored content.

Price reductions and promotional comparisons will comply with applicable pricing disclosure rules.

14. Privacy

Bloomve collects and processes personal information in accordance with its Privacy Policy.

Relevant customer information may be shared with the seller fulfilling the order.

Vendors are prohibited from unlawfully using customer information for unrelated marketing or disclosing it to unauthorised parties.

15. Intellectual Property and Website Use

Bloomve’s original website content, design, software and branding belong to Bloomve or its licensors.

Users must not copy, misuse, scrape unlawfully, interfere with or attempt unauthorised access to the Platform.

Vendor-supplied content remains subject to applicable ownership and intellectual property rights.

16. Suspension and Removal

Bloomve may suspend listings, limit vendor access or restrict accounts where reasonably necessary to address fraud, unsafe products, regulatory violations, misleading claims or breaches of Platform policies.

Such action does not remove outstanding order obligations or statutory customer rights.

17. Complaints and Grievance Redressal

Customers may contact Bloomve for assistance with orders, payments, vendors, products or Platform services.

Bloomve will acknowledge consumer complaints within 48 hours and work to redress them within one month, as required by applicable e-commerce rules.

A complaint reference will be provided, and complaint records will be made available as required by law. Customer Support: [Email Address] Grievance Officer: [Full Name] Grievance Email: [Email Address] Contact Number: [Phone Number]

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

For contractual disputes involving Bloomve, courts in Alappuzha, Kerala, may have jurisdiction to the extent permitted by applicable law and only where legally competent.

Nothing restricts consumers from approaching competent consumer commissions, courts or regulatory authorities under applicable law.

19. Changes to These Terms

Bloomve may update these Terms when required by changes in law, services or marketplace operations.

Updated terms will be published with the latest revision date. Material changes will be communicated where required by law.

20. Contact Information

Bloomve.com – Operated by Nrootz

Door No. 66/1150, Suite No. G2 Kalabhavan Road, Ernakulam North Kochi, Kerala – 682018, India

Email: [Customer Support Email] Phone: [Contact Number]

Website: https://bloomve.com