Privacy Policy

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1. Introduction

Bloomve.com is an independent multi-vendor online marketplace operated by Nrootz.

This Privacy Policy explains how we collect, use, share and protect information belonging to customers, visitors and participating vendors.

We respect your privacy and aim to handle personal information responsibly and in accordance with applicable Indian law.

2. Information We Collect

Depending on how you use Bloomve, we may collect:

Customer details: Name, email address, telephone number, billing and delivery address.

Account information: Registration details, login identifiers, preferences and account activity.

Order information: Products purchased, transaction references, payment status, shipping details, returns and complaints.

Vendor information: Business details, authorised representative information, PAN, applicable GST registration or enrolment, bank settlement details, verification documents and relevant licences.

Technical information: IP address, browser, device, cookies, session activity and security logs.

Communications: Messages, reviews, enquiries and customer-support correspondence.

We collect information only for identified legitimate purposes and applicable legal requirements.

3. How We Use Information

Personal information may be used to:

• Create and maintain accounts.

• Process orders and transactions.

• Share order details with the relevant sellers.

• Facilitate payments, shipping and refunds.

• Provide customer support and complaint resolution.

• Verify vendors and product compliance.

• Prevent fraud and improve website security.

• Meet applicable accounting, taxation and legal obligations.

• Improve website functionality and services.

• Send marketing communications where lawfully permitted.

4. Sharing Information With Vendors

Bloomve shares relevant customer information with independent vendors only as necessary for authorised activities such as order fulfilment, delivery, returns and customer support.

Vendors are required to protect this information and must not use it for unrelated advertising without a lawful basis and any required consent.

Vendors are responsible for complying with applicable privacy obligations in relation to their own processing of customer information.

Bloomve remains responsible for its own data-processing activities and applicable statutory duties.

5. Third-Party Service Providers

We may use trusted providers for:

• Payment processing.

• Website hosting and security.

• Courier and logistics coordination.

• Customer support communications.

• Website analytics and performance.

• Technical maintenance.

Necessary information may be shared with such providers under appropriate security and contractual arrangements.

We may also disclose information where required by a valid legal process or applicable law.

6. Payments and Financial Information

Payments may be processed by authorised third-party payment providers.

Bloomve may receive payment confirmations, transaction references and information necessary for accounting or refunds. Customers must not provide card PINs, UPI PINs, OTPs or online banking passwords to vendors or Bloomve support personnel.

Payment information is handled in accordance with applicable security and payment regulations.

7. Cookies and Analytics

Bloomve may use essential cookies to support login sessions, carts, checkout and website security.

Where enabled, analytics, preference or advertising technologies may collect additional information.

Where consent is legally required, we will request it before using the relevant non-essential technologies.

Users may manage cookie settings through available website controls or their browser.

8. Marketing Communications

Customers may choose to receive promotional emails, product announcements and marketplace updates.

We will obtain consent where required by applicable law.

Customers may withdraw marketing consent using an available unsubscribe option or by contacting us.

Essential order, payment and account-security communications may continue where lawfully necessary.

9. Information Security

Bloomve takes reasonable steps to protect personal information using appropriate technical and organisational safeguards.

Vendors are contractually required to protect customer information shared with them.

No online platform can guarantee absolute security, but we will investigate suspected incidents and take action, including legally required notifications, where appropriate.

10. Data Retention

We retain information only for as long as necessary for the purposes for which it was collected or as required by applicable law. Certain transaction, accounting, verification and dispute-related information may be retained after account closure where legally necessary.

Information no longer required will be appropriately deleted, anonymised or securely disposed of.

11. Your Privacy Rights

Subject to applicable law, you may request:

• Information about personal data held or processed.

• Correction or updating of inaccurate information.

• Deletion where legally available.

• Withdrawal of consent for applicable processing.

• Review of a privacy-related complaint.

Requests may be sent to [Privacy Email].

We may verify your identity before responding and may retain information where required by law.

12. Children’s Privacy

Bloomve is intended primarily for adults.

Users under 18 should use the Platform with appropriate parent or guardian involvement.

We will comply with applicable requirements concerning children’s personal information and consent.

13. External Websites

Bloomve may link to independent sellers and third-party services.

These websites may have separate privacy policies.

Bloomve is responsible for its own conduct, but does not automatically control the data practices of independently operated websites.

14. International Processing

Some authorised service providers may operate outside India.

Where information is processed internationally, applicable data protection restrictions and safeguards will be observed.

15. Changes to This Policy

We may update this Policy to reflect changes in our operations, technology or applicable law.

Material changes will be communicated where legally required.

16. Privacy Contact

Bloomve.com – Operated by Nrootz

Door No. 66/1150, Suite No. G2 Kalabhavan Road, Ernakulam North Kochi, Kerala – 682018, India

Privacy Email: [Privacy Email] Grievance Contact: [Name and Contact Details] Website: https://bloomve.com