Refund, Return & Cancellation Policy

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1. Overview

Bloomve.com is an independent multi-vendor online marketplace operated by Nrootz.

Products are sold and fulfilled by the vendors identified in the relevant listings.

Vendors are primarily responsible for product quality, delivery, eligible returns, replacements and refunds.

Bloomve facilitates customer requests and performs its own applicable marketplace obligations.

2. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once a cancellation is confirmed, the applicable refund will be initiated.

If an order has already been dispatched, the request will be handled under the relevant return conditions.

Cancellation fees, if any, must be clearly disclosed and comply with applicable law. Bloomve will not impose cancellation charges contrary to applicable e-commerce rules.

3. Seven-Day Return Policy

Customers may request a change-of-mind return within 7 calendar days of delivery for eligible products.

Returned goods must generally be unused, in saleable condition and accompanied by their accessories and original packaging where reasonably possible.

Some products may have additional category-specific conditions, which will be disclosed before purchase.

This seven-day policy is a voluntary marketplace benefit. It does not restrict legally required remedies for faulty, damaged, incorrect or misdescribed products.

4. Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete or different from its advertised description, customers may request the appropriate remedy.

Customers should provide an order number and reasonable supporting information such as photographs where available.

Visible shipping damage should preferably be reported within 48 hours to assist investigation, but missing this period does not automatically remove statutory rights.

The responsible vendor must provide the legally appropriate remedy, including a replacement, refund or other relief as applicable.

5. Non-Returnable Products

Change-of-mind returns may be restricted for clearly identified categories such as opened hygiene-sensitive products, customised goods or products that cannot reasonably be resold after use.

These restrictions do not remove consumer rights concerning defective, unsafe, incorrect or misrepresented goods.

6. How to Request a Return

To request a cancellation, return or refund:

1. Contact [Customer Support Email].

2. Provide the order number and product details.

3. Explain the reason for the request.

4. Bloomve will coordinate the request with the relevant vendor.

5. Return or collection instructions will be supplied where applicable.

6. The refund or replacement will be processed following the applicable review.

If a request is rejected, the reason will be explained and the available escalation process identified.

7. Return Shipping

For defective, damaged, incorrect or non-conforming products, the responsible vendor must bear reasonable return costs to the extent required by law and the Seller Agreement.

For voluntary change-of-mind returns, customers may be responsible for disclosed return shipping costs where legally permitted.

Undisclosed deductions will not be imposed.

8. Refund Timelines

Bloomve’s standard service targets are:

Pre-dispatch cancellations: Refund initiation within 7 business days after confirmed cancellation.

Approved returned products: Review within 5 business days after receipt, with refund initiation within 7 business days after approval.

Unavailable or undelivered products: Refund initiation within 7 business days after the refund entitlement is confirmed.

These targets do not override shorter timelines required by applicable law or payment regulations.

Banks and payment service providers may require additional time to complete processing after a refund is initiated.

9. Who Is Responsible for Refunds?

The relevant vendor is contractually responsible for funding refunds arising from its product defects, incorrect fulfilment, accepted cancellations or other seller obligations.

Where Bloomve facilitates payments, it may process or coordinate refunds using its authorised payment arrangements.

Bloomve will comply with refund obligations imposed directly on it, even where it must separately recover an amount from the vendor.

10. Undelivered or Lost Products

The vendor is responsible for its agreed delivery obligations.

If an order is lost, not delivered or cannot be fulfilled through no fault of the customer, the appropriate replacement or refund must be provided.

Bloomve may investigate shipping records and assist with dispute resolution.

11. Warranties

Applicable product warranties are provided by the seller or manufacturer.

Bloomve may assist customers in contacting the appropriate party.

Warranty terms do not override statutory consumer remedies.

12. Multi-Vendor Orders

Products purchased from different vendors may have separate shipments, delivery dates and return arrangements.

Each vendor is responsible for the products it supplies.

Bloomve provides customer-support coordination for orders placed through the Platform.

13. Complaints and Escalation

Customers may contact Bloomve concerning a return, refund, cancellation or vendor dispute.

Complaints will be acknowledged within 48 hours and redressed within one month, in accordance with applicable e-commerce requirements.

Customers retain the right to approach competent consumer protection authorities.

14. Contact

Bloomve.com – Operated by Nrootz

Email: [Customer Support Email] Grievance Officer: [Full Name] Grievance Email: [Grievance Email] Telephone: [Contact Number]

Address: Door No. 66/1150, Suite No. G2, Kalabhavan Road, Ernakulam North, Kochi, Kerala – 682018, India.

Website: https://bloomve.com