1. INTRODUCTION AND ACCEPTANCE

Welcome to Bloomve.com ("Bloomve", the "Platform", "Website", "we", "us" or "our").

Bloomve provides online directory, discovery, marketplace, vendor-store, wellness enquiry, accommodation, retreat-booking and related digital services.

The Platform is operated by:

Legal Operator: NROOTZ

Trading/Brand Name: Nrootz / Bloomve

Registered/Principal Address: Door No. 66/1150, Suite No. G2, Kalabhavan Road, Ernakulam North, Kochi, Kerala - 682018, India

Customer Support: info@bloomve.com

Telephone: +91 79073 93108

The exact legal entity responsible for any marketplace transaction will be identified on the Platform, checkout page, invoice or other applicable transactional documentation.

This document is intended to constitute an electronic record under applicable Indian law and may be accepted electronically.

By accessing, browsing, registering with, submitting an enquiry through, purchasing through, listing a business on, or otherwise using Bloomve, you agree to these Terms and Conditions ("Terms"), together with our:

• Privacy Policy;
• Cookie Policy;
• Cancellation, Return and Refund Policy;
• Any vendor, practitioner or accommodation-provider agreement applicable to you; and
• Any additional terms displayed in connection with a particular product, booking or service.

If you do not agree to these Terms, you must not use the Platform.

Nothing in these Terms limits any statutory consumer right that cannot lawfully be excluded or restricted.

2. DEFINITIONS

For these Terms:

"Customer" or "Consumer" means a person using Bloomve to discover, enquire about, book or purchase goods or services.

"Provider" includes a doctor, practitioner, clinic, Ayurveda centre, wellness centre, therapist, retreat, accommodation provider or other service provider listed on Bloomve.

"Vendor" or "Seller" means an independent third party offering products or other goods through Bloomve.

"Business User" means a Vendor, Provider or other business maintaining a listing or account on Bloomve.

"Listing" means a profile, product, accommodation, practitioner, clinic, service or other offering displayed on Bloomve.

"Transaction" means a purchase, booking, reservation, deposit, subscription or other paid transaction facilitated through the Platform.

3. AGE AND ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding contract to independently create an account, make a purchase or enter into a commercial relationship through Bloomve.

Where services are requested for a child or other person who cannot independently provide legally valid consent, the enquiry or transaction must be made by an authorised parent, guardian or other legally competent person where required.

Business Users represent that they have authority to act on behalf of the business, clinic, facility, practice or organisation they register.

4. NATURE OF BLOOMVE'S SERVICES

Bloomve may provide different services through different parts of the Platform.

These may include:

• Business and practitioner directories;
• Ayurveda and wellness discovery;
• Enquiry and lead-generation facilities;
• Retreat and accommodation discovery;
• Booking or reservation facilities;
• Vendor storefronts;
• Marketplace transactions;
• Business listing subscriptions;
• Featured or sponsored listings;
• Reviews and ratings;
• Payment facilitation; and
• Other related digital services.

Not every listing or feature provides online payment or booking.

Where Bloomve merely enables a Customer to contact an independent Provider and the subsequent transaction takes place outside Bloomve, Bloomve is not responsible for collecting or refunding payments made directly between those parties.

5. MARKETPLACE AND INTERMEDIARY ROLE

Bloomve facilitates connections between Customers and independent third-party Vendors and Providers.

Except where a listing expressly identifies Bloomve or its Operator as the seller or provider, Bloomve does not itself:

• Practise medicine;
• Diagnose medical conditions;
• Prescribe medicines;
• Manufacture third-party products;
• Provide treatments advertised by independent practitioners;
• Operate third-party clinics;
• Operate third-party wellness centres;
• Own or operate third-party accommodation; or
• Employ independent Vendors or Providers merely because they are listed on the Platform.

Where Bloomve hosts information supplied by independent users, Vendors or Providers, Bloomve may qualify as an intermediary in respect of such third-party information to the extent provided by applicable law.

Any statutory protection available to Bloomve as an intermediary is subject to the conditions and due-diligence requirements imposed by applicable law.

Nothing in these Terms should be interpreted as claiming automatic or unconditional immunity from liability.

Bloomve may review, verify, moderate, reject, suspend or remove content or listings where reasonably required for safety, regulatory compliance, platform integrity or enforcement of these Terms.

Such review does not make Bloomve the author, medical reviewer or guarantor of third-party content.

6. BUSINESS AND PRACTITIONER VERIFICATION

Bloomve may request documentation from a Vendor or Provider before or after publishing a listing.

This may include:

• Identity documentation;
• Business registration details;
• GSTIN or PAN information where applicable;
• Professional qualifications;
• Professional council registrations;
• AYUSH or other licences;
• Facility licences;
• Product licences;
• Tax details;
• Banking or payment-settlement information; and
• Other information reasonably necessary for verification or compliance.

A "Verified" badge, verification status or similar indication means only that Bloomve has completed the verification procedures described by Bloomve at that time.

Verification is not an endorsement, accreditation, medical recommendation or guarantee of competence, treatment quality, product quality or future regulatory status.

Professional registrations and licences may expire, be suspended, altered or revoked after verification.

Customers should independently verify material credentials before relying upon them, particularly before travelling for treatment or undergoing a medical procedure.

7. MEDICAL AND WELLNESS DISCLAIMER

Bloomve is not a hospital, medical clinic, medical practitioner or emergency healthcare provider.

Unless expressly stated otherwise, information available through Bloomve is provided for general information and discovery purposes.

Website content, blogs, listings, articles, reviews, images, advertisements and other material must not be treated as a substitute for an individual diagnosis or professional medical advice.

Treatment decisions must be made between the patient and an appropriately qualified healthcare professional.

Bloomve does not guarantee:

• Treatment outcomes;
• Recovery periods;
• Suitability of a particular treatment;
• Accuracy of a diagnosis made by a third-party Provider;
• Absence of side effects;
• Effectiveness of Ayurveda, wellness or other therapies;
• Individual practitioner competence; or
• That a treatment will achieve a particular result.

Individual results may vary considerably.

8. MEDICAL EMERGENCIES

Bloomve is not intended for emergency medical assistance.

Users experiencing an emergency or requiring immediate medical attention should contact an appropriate local emergency healthcare service or attend an appropriate medical facility.

Do not rely on a Bloomve enquiry form, email, WhatsApp message or Provider response time for urgent medical care.

9. RESPONSIBILITIES OF PRACTITIONERS AND HEALTHCARE PROVIDERS

Every Provider is independently responsible for:

1. Maintaining all licences, registrations and professional qualifications required for the services offered;
2. Practising only within the legally permitted scope of their qualifications;
3. Providing accurate information concerning qualifications and experience;
4. Maintaining appropriate professional insurance where required;
5. Obtaining legally required patient consent;
6. Maintaining appropriate clinical and patient records;
7. Protecting patient confidentiality and personal information;
8. Complying with applicable professional and advertising rules;
9. Providing accurate pricing and service information;
10. Properly managing appointments, treatment, follow-up and adverse events;
11. Making appropriate referrals where treatment falls outside their competence; and
12. Complying with all applicable laws and professional standards.

Providers must immediately notify Bloomve if any professional registration, licence, approval or material credential displayed on their profile expires, is suspended, is restricted or is revoked.

10. HEALTH CLAIMS AND ADVERTISING

Vendors and Providers must not publish advertisements, testimonials, product descriptions or treatment claims that are illegal, deceptive, unsupported or materially misleading.

In particular, Vendors and Providers must not:

• Guarantee cures where such guarantees cannot lawfully or scientifically be made;
• Advertise prohibited disease-treatment claims;
• Make false claims concerning medicines or treatments;
• Claim governmental, regulatory or Bloomve approval where no such approval exists;
• Misrepresent professional qualifications;
• Fabricate before-and-after results;
• Publish false patient testimonials;
• Conceal material risks;
• Make misleading comparisons with other treatments or practitioners; or
• Promote a product or service contrary to applicable health, drug, consumer-protection or advertising laws.

Bloomve may remove content or suspend accounts where it reasonably believes a claim may breach applicable law or Platform policy.

Bloomve is not required to wait for a final regulatory or court determination before temporarily restricting content where necessary to protect users or comply with law.

11. VENDOR AND PRODUCT COMPLIANCE

Every Vendor is solely responsible for ensuring that products offered through Bloomve may lawfully be marketed and sold.

Where applicable, Vendors must hold licences, registrations, permissions and approvals required for their particular role as manufacturer, importer, distributor, retailer or seller.

This may include requirements relating to food, medicines, Ayurveda products, cosmetics, packaged goods, consumer products, labelling, taxation, weights and measures, import/export and product safety.

Vendors must provide all mandatory product information required by applicable law.

A Vendor must not offer restricted or regulated products through Bloomve unless:

1. Bloomve expressly permits that product category; and
2. The Vendor demonstrates that the sale is lawful and appropriately licensed.

Bloomve may prohibit categories of products even where those products may otherwise be legal.

12. PRODUCT INFORMATION

Vendors are responsible for ensuring that descriptions, photographs, ingredients, quantities, dimensions, warnings, expiry information, manufacturer information, country-of-origin information and other product information are accurate.

Images may occasionally appear different because of screen settings, packaging updates or other reasonable variations.

However, Vendors must not use images or descriptions that materially misrepresent what a Customer will receive.

Where information supplied by a Vendor conflicts with mandatory information appearing on the physical product, applicable law will prevail.

13. ACCOMMODATION, WELLNESS RETREATS AND MEDICAL TOURISM

Accommodation properties, retreat centres, clinics and other facilities listed on Bloomve operate independently unless expressly stated otherwise.

The relevant Provider is responsible for:

• Availability;
• Accommodation standards;
• Check-in and check-out;
• Facility safety;
• Local licences;
• Meal arrangements;
• Treatments included within a package;
• Taxes and local charges;
• Accessibility information;
• Cancellation conditions;
• Guest policies; and
• Delivery of the booked service.

Customers travelling for treatment or wellness services are responsible for checking relevant passports, visas, travel documentation, insurance, medical fitness requirements and any other requirements applicable to their journey.

Customers should not purchase non-refundable flights or make irreversible travel arrangements solely because an enquiry has been submitted.

A booking should be treated as confirmed only when a valid confirmation has been issued by the relevant booking system or Provider.

14. CUSTOMER RESPONSIBILITIES

Customers agree to provide accurate information when using Bloomve.

Customers must not knowingly provide false medical, identity, payment, contact or booking information.

Customers are responsible for reviewing the Provider's:

• Qualifications;
• Service description;
• Price;
• Cancellation terms;
• Treatment information;
• Accommodation details; and
• Other material information

before committing to a transaction.

Nothing in this section removes any duty imposed by law upon Bloomve, a Vendor or a Provider.

15. ENQUIRIES AND LEADS

Submitting an enquiry through Bloomve does not guarantee that a Provider will:

• Accept the enquiry;
• Respond within a particular time;
• Accept the Customer as a patient;
• Have availability;
• Offer the requested treatment; or
• Offer the price requested by the Customer.

Bloomve may transmit an enquiry to the Provider selected by the Customer or to another appropriate Provider where the Customer has expressly requested assistance in finding options.

Bloomve will handle personal information contained in enquiries in accordance with its Privacy Policy.

Business Users acknowledge that enquiries are prospective opportunities and Bloomve does not guarantee lead quality, exclusivity, conversion rates, revenue or sales.

16. ACCOUNTS AND SECURITY

Users are responsible for maintaining the confidentiality of their login credentials.

Users must promptly notify Bloomve if they believe an account has been compromised.

Bloomve may require additional identity verification before permitting sensitive account changes, payout changes or access to restricted information.

You may not create an account using another person's identity without lawful authority.

17. ORDERS AND CONTRACT FORMATION

The display of a product, accommodation, service or booking option does not necessarily constitute unconditional acceptance of an order.

An order may be subject to:

• Availability;
• Payment authorisation;
• Seller acceptance;
• Verification;
• Regulatory restrictions;
• Geographic restrictions; or
• Detection of an obvious pricing or technical error.

Where a transaction is with an independent Vendor or Provider, the underlying contract for the product or service is between the Customer and that Vendor or Provider unless expressly stated otherwise.

Bloomve's role may be limited to facilitating the transaction and collecting payment on behalf of the relevant Vendor or Provider.

18. PRICES, TAXES AND FEES

Prices displayed on Bloomve will identify applicable charges to the extent required by law.

Additional charges such as shipping, taxes, accommodation charges or other mandatory fees should be disclosed before the Customer completes payment where applicable.

Vendors and Providers are responsible for the accuracy of prices they supply.

Bloomve may charge:

• Listing subscriptions;
• Featured-listing fees;
• Marketplace commissions;
• Booking fees;
• Payment-related charges;
• Advertising fees; or
• Other commercial charges agreed with Business Users.

Charges applicable to Business Users will be communicated through their applicable plan, dashboard, order form or commercial agreement.

19. PAYMENTS

Payments may be processed through one or more independent payment-service providers, which may include Razorpay or other providers made available by Bloomve.

Payment processing is subject to the applicable payment provider's terms, technical systems, fraud controls and regulatory requirements.

Bloomve does not intentionally store payment authentication information such as:

• UPI PINs;
• Internet-banking passwords; or
• Full card security codes.

Prices will be charged in the currency identified at checkout.

Where currency conversion is required, a Customer's bank, card issuer or payment provider may apply exchange rates or fees beyond Bloomve's control.

Cross-border transactions are subject to applicable payment, banking and foreign-exchange requirements.

20. MARKETPLACE SETTLEMENTS AND VENDOR PAYOUTS

Where available, Bloomve may use payment-provider functionality to collect marketplace payments and route or settle amounts to Vendors or Providers.

A Vendor or Provider authorises Bloomve and its payment-service providers to deduct amounts properly due in connection with a transaction, including:

• Agreed Platform commission;
• Payment-processing adjustments;
• Applicable taxes or statutory deductions;
• Refunds;
• Chargebacks;
• Reversals; and
• Other amounts authorised under the applicable commercial agreement.

Payout timing may depend on successful KYC, payment-provider settlement schedules, fraud screening, banking systems and applicable regulatory requirements.

Bloomve is not a bank and does not represent that ordinary marketplace balances constitute bank deposits.

Where legally permitted, settlements may be temporarily delayed in connection with suspected fraud, chargebacks, regulatory requirements, court orders or payment-provider restrictions.

21. CHARGEBACKS AND PAYMENT DISPUTES

Customers must not knowingly initiate fraudulent or duplicate chargebacks.

Vendors and Providers must reasonably cooperate in responding to legitimate payment disputes and provide requested transaction documentation.

Where a transaction is successfully reversed or refunded, the corresponding amount may be deducted from future Vendor payouts or otherwise recovered in accordance with the applicable Vendor agreement and law.

22. SHIPPING, DELIVERY AND INTERNATIONAL ORDERS

Unless Bloomve expressly states that it is responsible for fulfilment, product fulfilment remains the responsibility of the relevant Vendor.

The Vendor is responsible for:

• Packaging;
• Dispatch;
• Courier arrangements;
• Tracking information where applicable;
• Delivery estimates;
• Product condition;
• Export compliance where applicable; and
• Handling delivery complaints.

International Customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless stated otherwise before purchase.

Vendors must not ship products internationally where doing so would violate export, import, health, product or customs restrictions.

23. CANCELLATIONS, RETURNS AND REFUNDS

Transactions are subject to Bloomve's Cancellation, Return and Refund Policy together with any transaction-specific terms displayed before purchase.

Different rules may apply to:

• Physical goods;
• Accommodation;
• Retreat bookings;
• Appointment deposits;
• Digital services;
• Platform subscriptions; and
• Other services.

Nothing in Bloomve's refund policy or a Vendor's own policy removes a Customer's mandatory statutory rights.

Where applicable law gives a Customer a right to a refund, return, replacement or other remedy because goods or services are defective, deficient, spurious, materially different from their description or otherwise legally non-compliant, that right will continue to apply.

Cancellation charges will only be applied where permitted by applicable law and properly disclosed.

Accepted refunds will be processed within the timeframe required by applicable law and payment systems.

24. BUSINESS LISTING SUBSCRIPTIONS

Paid Bloomve listings are digital promotional/platform services.

The applicable:

• Subscription period;
• Price;
• Included features;
• Renewal arrangements; and
• Cancellation conditions

will be disclosed when the subscription is purchased.

Purchasing a premium or featured listing does not guarantee:

• Search-engine rankings;
• Customer enquiries;
• Sales;
• Bookings;
• Revenue;
• Treatment enquiries; or
• A particular position on Bloomve unless the purchased feature expressly specifies that placement.

25. SEARCH RANKING, FEATURED AND SPONSORED LISTINGS

Bloomve may organise listings using factors such as relevance, location, service category, profile completeness, availability, user feedback, listing quality and other legitimate Platform factors.

Bloomve may also offer paid promotional placement.

Where required, commercially promoted listings will be identified using appropriate labels such as Featured, Sponsored or similar wording.

Purchasing promotional placement does not constitute Bloomve's medical or professional endorsement of that Provider.

Bloomve may publish additional information concerning significant ranking parameters where required by applicable law.

26. REVIEWS AND RATINGS

Reviews must reflect genuine experiences or opinions.

Users must not:

• Publish fake reviews;
• Review their own business while pretending to be a Customer;
• Purchase fabricated positive reviews;
• Organise coordinated negative-review attacks;
• Threaten a business in exchange for removing a review;
• Publish private health or personal information about another person without lawful authority; or
• Make knowingly false allegations.

Vendors and Providers must not manipulate ratings or impersonate Customers.

Bloomve may moderate or remove reviews that violate these Terms or applicable law.

Bloomve does not guarantee that every review represents the views of Bloomve.

27. USER AND BUSINESS CONTENT

Users and Business Users retain ownership of content they lawfully own.

By uploading photographs, logos, descriptions, product information, articles or other material to Bloomve, you grant Bloomve a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize, format, display and distribute that content to the extent reasonably necessary to:

• Operate Bloomve;
• Display your listing;
• Promote your listing;
• Promote Bloomve; and
• Provide Platform functionality.

You represent that you have the necessary rights and permissions to provide such content.

This licence does not transfer ownership of your underlying intellectual property to Bloomve.

28. BLOOMVE INTELLECTUAL PROPERTY

Except for third-party content and third-party/open-source components, the Bloomve website design, original text, branding, graphics, databases, software elements and other original Platform material are owned by or licensed to the Operator.

The names Bloomve, Nrootz, associated logos and other brand elements may be protected by applicable intellectual-property law.

No licence to use Bloomve or Nrootz branding is granted except where expressly authorised.

29. PROHIBITED USE

Users must not use Bloomve to:

1. Commit fraud or impersonation;
2. Upload malware or malicious code;
3. Attempt unauthorised access to Platform systems;
4. Circumvent security controls;
5. Scrape or systematically extract Platform databases without written permission;
6. Harvest contact details for unsolicited marketing;
7. Publish unlawful, defamatory or fraudulent content;
8. Violate another person's privacy;
9. Infringe intellectual-property rights;
10. Manipulate reviews or ratings;
11. Submit false credentials;
12. Sell prohibited goods;
13. Make unlawful medical or therapeutic claims;
14. Facilitate illegal transactions;
15. Interfere with another user's account;
16. Use automated systems in a manner that materially disrupts Platform services; or
17. Upload deceptive synthetic or manipulated content for unlawful or fraudulent purposes.

Ordinary indexing by legitimate search engines may be permitted subject to Bloomve's technical controls and robots policies.

30. PRIVACY AND PERSONAL INFORMATION

Personal information is processed in accordance with Bloomve's Privacy Policy.

Where an enquiry contains health-related information, the information may be transmitted to the Provider selected by the Customer, or otherwise as specifically authorised by the Customer, for the purpose of responding to the enquiry.

Marketing consent is separate from consent required to process a transaction or enquiry where applicable.

Bloomve does not treat acceptance of these Terms as blanket consent for unrelated marketing.

31. NROOTZ AND BLOOMVE COMMUNICATIONS

Nrootz is associated with the operation and development of Bloomve.

Bloomve may send users transactional messages necessary for:

• Account administration;
• Enquiries;
• Purchases;
• Payments;
• Bookings;
• Security;
• Complaints; and
• Service notifications.

Promotional communications from Bloomve or Nrootz will be handled in accordance with applicable privacy and marketing law.

Where consent is required, promotional consent will be sought separately.

32. THIRD-PARTY WEBSITES AND SERVICES

Bloomve may link to third-party websites, social-media pages, WhatsApp accounts, mapping services, payment providers or booking systems.

A link does not necessarily constitute an endorsement.

Once a User leaves Bloomve or interacts directly with an independent service, that third party's terms and privacy practices may apply.

33. PLATFORM AVAILABILITY

Bloomve aims to maintain reliable Platform availability but does not guarantee uninterrupted operation.

The Platform may occasionally be unavailable because of:

• Maintenance;
• Hosting failures;
• Internet outages;
• Cybersecurity incidents;
• Third-party service failures;
• Payment-gateway outages;
• Software updates;
• Regulatory requirements; or
• Events beyond reasonable control.

Bloomve may modify or discontinue non-contracted features where reasonably necessary.

Where a change materially affects a paid service already purchased, applicable contractual and consumer rights will be respected.

34. SUSPENSION AND TERMINATION

Bloomve may suspend, restrict or terminate an account or listing where reasonably necessary because of:

• Fraud;
• False documentation;
• Illegal content;
• Expired or suspended professional licences;
• Serious safety complaints;
• Non-payment;
• Chargeback abuse;
• Intellectual-property infringement;
• Material violation of these Terms;
• Misleading health claims;
• Regulatory requests;
• Security concerns; or
• Repeated consumer complaints indicating serious Platform-policy violations.

Serious or unlawful conduct may result in immediate action.

Where appropriate, Bloomve may provide the Business User with an opportunity to respond or remedy the issue.

Termination does not eliminate obligations arising before termination, including outstanding payments, refunds, chargebacks, confidentiality obligations or liabilities.

35. NO ENDORSEMENT OR WARRANTY OF THIRD-PARTY SERVICES

Bloomve may perform reasonable verification, but independent Vendors and Providers remain responsible for their own goods, services and professional conduct.

To the fullest extent permitted by applicable law, Bloomve does not warrant that every third-party:

• Listing will always be accurate;
• Product will meet every Customer's expectations;
• Provider will accept an enquiry;
• Treatment will succeed;
• Accommodation will satisfy subjective preferences; or
• User-generated review will be accurate.

Nothing in this section limits responsibilities that applicable law expressly places upon Bloomve.

36. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms removes statutory consumer rights or remedies available in relation to Bloomve's own legally actionable conduct.

Subject to the above, Bloomve is not responsible for injury, loss or damage caused solely by the independent acts or omissions of a third-party Provider or Vendor where Bloomve is not legally responsible for those acts.

Bloomve is not responsible for independent medical negligence, incorrect diagnosis, inappropriate treatment, accommodation incidents or defective third-party products merely because the relevant Provider or Vendor was discovered through Bloomve.

For commercial claims brought by a Vendor or Provider, and to the maximum extent permitted by law, Bloomve will not be liable for indirect, incidental, special, punitive or consequential business losses, including loss of profit, goodwill or anticipated business.

Unless applicable law requires otherwise, Bloomve's aggregate contractual liability to a Business User arising from a paid Platform service will not exceed the Platform fees actually paid by that Business User to Bloomve for the affected service during the twelve months immediately preceding the event giving rise to the claim.

That commercial limitation does not apply to payment amounts Bloomve is legally obligated to settle to a Business User, nor to any liability that cannot legally be limited.

37. INDEMNITY BY VENDORS AND PROVIDERS

To the extent permitted by law, each Vendor and Provider agrees to indemnify the Operator against third-party claims, regulatory losses, damages and reasonable legal costs arising directly from that Vendor's or Provider's:

• Illegal products;
• Professional negligence;
• Treatment or clinical services;
• Product defects for which the Vendor is legally responsible;
• False or misleading claims;
• Intellectual-property infringement;
• Fraud;
• Breach of confidentiality;
• Unlawful processing of personal information;
• Tax or regulatory non-compliance;
• Failure to maintain required licences; or
• Material breach of these Terms or the applicable Vendor/Provider agreement.

Bloomve will not seek indemnification for losses caused solely by Bloomve's own legally actionable conduct.

38. USER MISUSE

To the extent permitted by law, a User may be responsible for losses caused by their deliberate fraud, unlawful conduct, unauthorised access, infringement of third-party rights or other serious misuse of the Platform.

This provision does not impose liability upon a Consumer merely for making a legitimate complaint, seeking a refund or exercising a statutory right.

39. FORCE MAJEURE

Neither Bloomve nor, where applicable, a Business User will be treated as breaching an obligation to the extent performance is prevented by an event genuinely beyond reasonable control, subject to applicable law.

Such events may include natural disasters, epidemics, government restrictions, war, civil disturbances, infrastructure failures, widespread communications outages or other comparable events.

Force majeure does not automatically eliminate refund or consumer rights that remain applicable under law.

40. CONSUMER COMPLAINTS AND GRIEVANCE REDRESSAL

Bloomve maintains a grievance-redressal mechanism for complaints relating to Platform transactions and services.

Email: compliance@bloomve.com

Where required, Bloomve will provide a complaint or ticket reference that enables the complaint to be tracked.

Consumer grievances and other legally required complaints will be handled within the periods required by applicable law.

41. ILLEGAL CONTENT, INTELLECTUAL-PROPERTY AND SAFETY REPORTS

Reports concerning:

• Illegal content;
• Fraudulent listings;
• Intellectual-property infringement;
• Identity impersonation;
• Privacy violations;
• Misleading medical claims;
• Unsafe products; or
• Other serious Platform violations

may be sent to:

compliance@bloomve.com

A report should include sufficient information to identify the relevant listing, content or account and explain the basis of the complaint.

Bloomve may request additional information where reasonably necessary to evaluate a complaint.

Bloomve will comply with valid orders or directions issued by competent courts, government agencies or other authorities in accordance with applicable law.

42. NODAL/COMPLIANCE CONTACT

For compliance notices and other legally required communications:

Email: compliance@bloomve.com

43. VENDOR AND PROVIDER AGREEMENT

Every Vendor or Provider conducting commercial transactions through Bloomve may be required to separately accept a Vendor/Provider Agreement.

That agreement may contain additional provisions relating to:

• Commission rates;
• Payouts;
• Refund responsibility;
• Taxes;
• Service levels;
• Customer complaints;
• KYC;
• Product compliance;
• Professional licences;
• Data handling;
• Listing standards;
• Insurance;
• Termination; and
• Other commercial obligations.

If there is a conflict between these general Terms and a written Vendor/Provider Agreement, the more specific Vendor/Provider Agreement will govern the commercial relationship between Bloomve and that Business User, except where doing so would unlawfully affect a Consumer's rights.

44. GOVERNING LAW

These Terms are governed by the laws of India.

However, nothing in these Terms is intended to deprive a Consumer of mandatory legal protections that cannot lawfully be waived, including rights available under applicable consumer-protection legislation.

For Consumers, disputes may be brought before the court, Consumer Commission or other forum having jurisdiction under applicable law.

An exclusive-jurisdiction clause in these Terms will not override a Consumer's mandatory statutory right to approach another competent forum.

45. BUSINESS-TO-BUSINESS DISPUTES

This section applies to disputes between Bloomve and Vendors, Providers or other Business Users acting in a commercial capacity. It does not restrict statutory remedies available to Consumers.

The parties should first attempt in good faith to resolve a dispute through written discussions.

If a commercial dispute remains unresolved for thirty days after written notice, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

The arbitration will be conducted by a sole arbitrator mutually appointed by the parties or otherwise appointed in accordance with applicable law.

Seat and venue of arbitration: Alappuzha, Kerala, India

Language: English

Courts having lawful jurisdiction at Alappuzha, Kerala may exercise jurisdiction in relation to arbitration proceedings and other Business User disputes, subject to applicable law.

46. INTERNATIONAL USERS

Bloomve may be accessed from outside India.

The availability of a listing on Bloomve does not mean that the relevant product, treatment or service is lawful, suitable or available in every country.

International Users are responsible for complying with mandatory laws applicable to them.

Nothing in these Terms is intended to remove mandatory consumer rights that apply to an international Consumer and cannot legally be excluded by contract.

47. CHANGES TO THESE TERMS

Bloomve may update these Terms to reflect changes in:

• Platform functionality;
• Business operations;
• Applicable law;
• Security requirements;
• Payment systems; or
• Regulatory requirements.

The latest version will display its revision date.

Where a material change significantly affects an existing paid contractual relationship, Bloomve will provide appropriate notice where required.

Continued use of the Platform after revised Terms become effective constitutes acceptance to the extent permitted by applicable law.

Changes will not retrospectively remove rights that have already accrued where doing so would be unlawful.

48. ELECTRONIC COMMUNICATIONS

Users consent to receiving electronic communications that are reasonably necessary to administer their relationship with Bloomve.

These may include:

• Order confirmations;
• Booking communications;
• Enquiry notifications;
• Security alerts;
• Invoices;
• Refund information;
• Account notices; and
• Legal or policy notifications.

Transactional communication is distinct from optional promotional marketing.

49. ASSIGNMENT

Users may not transfer contractual rights or obligations under these Terms where doing so would materially affect Bloomve without prior consent.

Bloomve may transfer its rights and obligations in connection with a genuine restructuring, incorporation, sale, merger or transfer of the Platform, subject to applicable law and without reducing mandatory Consumer rights.

50. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue in effect where legally possible.

51. NO WAIVER

Failure by Bloomve to enforce a provision on one occasion does not automatically waive the right to enforce that provision in the future.

52. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, applicable Cancellation/Return/Refund Policy, transaction-specific terms and any applicable Vendor/Provider Agreement, constitute the agreement governing use of the relevant Bloomve services.

Nothing in this provision limits rights or representations that cannot lawfully be excluded.

53. CONTACT INFORMATION

For general enquiries:

Bloomve.com

Operator: NROOTZ

Trading/Business Name: Nrootz

Address: Door No. 66/1150, Suite No. G2, Kalabhavan Road, Ernakulam North, Kochi, Kerala - 682018, India

Customer Support: info@bloomve.com

Telephone: +91 79073 93108

For compliance, illegal-content and legal notices:

Email: compliance@bloomve.com

For privacy requests:

Email: info@bloomve.com

For Consumer grievances:

Email: compliance@bloomve.com

END OF TERMS AND CONDITIONS